ACAS has carried out a poll which shows that 50% of people working from home felt isolated and 7 out of ten were missing social interactions with others at work. This started me wondering; we’ve moved to a work from home situation in a hurry and most companies have had to put plans in place fast and without the opportunity to think through choices as thoroughly as they might otherwise.
I work from home as a VA but this took forethought in terms of choosing workspace location, layout, desk size and height, IT equipment placement and spec. It took me a while to get the right set up.
Prior to working as a VA, I worked for a company which was very invested in working from home. I was in a remote team, provided with all the kit, software and training I needed and had to sign to say my workspace met safety standards. The tech included both messaging and conferencing software and a work mobile phone. I was encouraged to keep in touch with people and to build relationships across the company. This company had been able to take the time to set things up so that they worked well for their employees, test the technology to ensure it worked flawlessly and provide training in its use. They used regular virtual meetings to keep everyone up to date on what was happening across the business and in short, were fully set up to ensure isolation was kept to a minimum and productivity could soar.
The figures from ACAS are based on a very unusual situation and made me wonder whether they were representative of what it feels like to work from home in a well planned and fully supported way. That’s not to criticise the efforts made by businesses to make the work from home thing work, nor is it a criticism of the figures from ACAS. I just wonder if the situation, the strangeness, the underlying worry, all impact and make it less like a “normal” work from home situation and thus subconsciously affect the figures. After all, we are isolated from more than just our workmates and many people are worried, for themselves and others. All of this must surely impact on how people answer such a survey.
Finder.com quote a figure of 19% feeling lonely and I believe this figure to be pre-lockdown so it may be that the speed of change, lack of general access to communication methods such as instant messaging and the general concern and worry may be impacting the ACAS figures. I suspect that it would not show such a high level of isolation in organisations where they’ve had the opportunity to ameliorate that with considered tech choices and inclusive ways of working.
It’s going to be a very interesting few months in the workplace as we negotiate our way toward a new normal. It has certainly brought working from home up the agenda, something that many in HR will be pleased about, though not, of course, about the reasons for it being there.
I expect there will be increased interest in finding ways to make this work well for a variety of sectors and HR will be at the forefront of this discussion. and it will be interesting to see whether it stays there now that businesses have seen it in action and staff have experienced it for themselves.
I’m looking forward to supporting my HR Consultant clients with the challenges and opportunities that these changes in normal working will bring and helping to support a move to a new normal where, hopefully, working from home will be an option offered more often to staff in sectors where this is feasible and appropriate.
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