Is Your Workplace affecting your Productivity?

Productive Productivity Workplace Productivity

Does your workspace make you feel stressed or distracted?  Do you suspect that you could be more productive than you actually are?

If the answer to these two questions is a resounding “Yes”, then let me ask just one more question:    Is your workspace cluttered?

This may seem irrelevant, after all, plenty of people work in chaos.  However, researchers have found that physical clutter can negatively affect your mood, resilience and ability to work productively and efficiently.  It can become difficult to focus on just one thing when there are many things lying around competing for your attention.  You may even start to feel that things are spiralling out of your control.  There is always something else needing your attention in any business but if most of the attention-seeking things are spread around your office in plain sight, you will possibly begin to feel overwhelmed.  You might be tempted to multi-task although doing so will negatively impact on your productivity.

I guess I paint a bleak picture but never fear, it is relatively straightforward to break the cycle.

Control

First of all, dedicate a small amount of time each day to getting your work area under control.  Put away things you don’t need to work on today, or this week.  Go through everything and ruthlessly chuck out things you don’t need, file things you need to keep but don’t need on your desk.  Organise the things you do need in a way that makes sense for you and your business.   Once you have got things under control, keep them that way by having a daily or weekly tidy up to ensure things don’t get out of hand again.

De-Clutter

Don’t forget your electronic clutter. Set up files that make sense for your business and use them.  Keep your inbox under control.  Unsubscribe if you don’t read that email newsletter.  Delete things that don’t need retention (newsletters, Amazon offer emails, items you’ve answered but don’t need to keep).  File the things you do need to keep.  I have more advice about Inboxes in this blog if this is the area you are struggling with the most.

Lists and Notes

Use a To-Do List and don’t overload it.  I’ve written on this subject here and here and I do tend to bang on about this.  However, a long To-Do list is almost as distracting as a cluttered workspace.  A To-Do List,  marked up with the priorities for each task on the list,  can keep you organised, your work on track and help you to feel in control of your workload. You will be more productive as a result.

If you are a person who tends to write things on bits of paper as you go about your day, try using one notebook for this purpose and always have it with you.  This ensures that you don’t add to the clutter in your workspace by having Post-it notes, and scrappy bits of paper all over the place, competing for your attention.

Capturing routine information throughout the day without reacting to it straight away can also help you to feel more in control of your work.  If you allocate time at the end of the day to go through the things you have captured and put them into your diary or To-Do list as appropriate, you will feel much more in control of your workload.

Once your workspace is more organised your productivity should begin to increase and you should start to feel more in control of your workload too.

If you would like more help to organise your workspace to help you become more productive, get in touch for a chat.

VAVA Voom: Value Added Virtual Assistance

Virtual Assistance, Virtual Assistant, Administration Support, Value Added Service

Something a client said recently really made me think.  Not that my clients don’t make me think regularly you understand, but mostly it’s about how to do things quickly and efficiently to save them time or how I can improve the way I provide my Virtual Assistance so that clients get even better value.

My client, let’s call her Sue, had a phone enquiry.  A few minutes into the call their enquirer asked what it was Sue actually did.  You see, they’d decided that they needed what Sue provided but hadn’t really been clear on the value that this would add to their business once they had engaged her services.

So, today’s post is not about what I do, but about the value Virtual Assistance can add to a business.  The value is more than the sum of the tasks after all.

As my strapline says; I create time for business.  I give you back the time you’ve lost trying to juggle multiple roles as a small business owner.  This is the single most valued outcome of working with me according to my client feedback.  A desire for a better work-life balance is often the reason people initially approach me for assistance.

Rescue your relationship.  Yes, that did happen.  Discretion forbids detailing it though.

Help you to see options to move forward with tasks that you are stuck with.

Suggest different ways to tackle tasks that will make them quicker and easier or will create a better outcome.

Organise tasks and even people when you don’t have time or energy to think about doing so.

Pick up the routine stuff that could get lost in the heat of battle.   The stuff that in a corporate environment you would just ask someone to help with….  Those “Can you just…?” and  “Would you be able to…..” type tasks that your colleague might pick up for you.

Give you a helping hand with the things that are taking up too much of your valuable time.

Make sure things that need to be remembered don’t get forgotten.

Ensure accuracy.  Whether that’s your documentation, appointments, blog posts or the notes of that disciplinary meeting.  Done right, done fast and done the way you like it.

Make your business look good.  A VA answering your emails and organising your diary gives a great impression of an organised and efficient business.

Contribute expertise on the administrative and time management aspects of any new business ideas and expansion plans you might have.

Virtual Assistance is about working in partnership with you, supporting you in achieving the business goals you are striving towards.    I actively look for ways to make your life easier, and implement them (with your permission of course). Sometimes that’s a big thing like suggesting a re-organisation of the inbox or creating some graphics or a video for your business, sometimes it’s a tiny thing, like just going into your InBox and tidying out the rubbish that you really won’t ever read.

I work with you.  If you tell me what you are trying to achieve, I’ll do my best to help you realise that.  I can’t know everything.  There will be areas I can’t cover (finance and cold calling being two that spring to mind) but in my chosen field of HR Support, I am, though I say it myself, pretty good at what I do.  If you were inclined to disbelieve me, I have the testimonials to show it.

If you would like to add this level of service and value to your business, then you can click here to find out what other people think about working with me and here to start the conversation.

Planning a Successful Project: Five Great Tips

successful project project planning project support successful projects admin projects project support project tips

Planning a successful project involves managing a number of moving parts, ensuring that everything fits together to create a beautifully engineered whole which runs smoothly along to a well-managed conclusion.  These five tips will help you to ensure your next project does exactly that.

Have a breakdown

No, not a nervous breakdown.  A breakdown of the project.  Break the whole thing into component parts.  This will allow you to work out timings for each discrete section as well as identifying which parts are dependent on each other.  You can then start to look at the order in which you will tackle the elements of the project as well as who will be responsible for each area and which tasks are dependent on each other.

Knowing which parts are dependent on each other is critical to designing an effective and successful project plan which delivers maximum productivity with minimum delay.

Plan for Failures

By which I don’t mean plan to fail, but rather examine your project for weak points, problem areas and dependencies that might trip you up.  If you have examined the areas where you think there could be a problem and have contingency plans available to mitigate the risk of failures in these areas, you will feel more in control of your project.

Order, Order

Task sequencing and expected task duration are key to a well-run, successful project plan.  There is absolutely no point engaging the kitchen fitter for Tuesday 10th if the electrician isn’t due to finish the rewiring of the room until Thursday 12th and the plumber won’t finish the pipework until Friday 13th.

By constantly monitoring the project, and the order in which you need or want tasks to happen, you can also see clearly when things start to go off track and take corrective action to bring the project back onto track.  This might involve changing the order in which tasks are completed.  Perhaps prioritising a particular area of the project to ensure it completes to time and does not delay other parts of the project which are dependent upon its successful completion.

Communication

Keeping up to date with everything that is happening on every strand of the project is crucial to success.  Making sure you know if something is delayed, has hit a problem, or is on target to complete more quickly than expected.  Ensuing people have the information they need to solve any problems.  Putting people in touch with each other when their work has dependencies.  Negotiating day to day changes to the project plan to take account of issues arising whilst still ensuring you can deliver the full project to time and budget.

Choose the Right People

Engaging people with the right set of skills to complete tasks well, to time and budget, is a critical element of successful project control.  If you have to re-do an element of the project this will generally take three times as long as planned.  Poor work is done, discovered, undone and then re-done correctly.

Time is money and if you want a task carried out correctly and efficiently then outsourcing the work to an expert is one of the best investments you can make.  It will take them less time, it will be done correctly, and it will be right first time.

Being careful to engage the correct people for the job at the start of a project will help you to bring that project in on time and within budget.  An expert will have a very accurate idea of how long a task will take, what might go wrong, have a plan to control risk, and the skills and resources necessary to complete the task to a high standard.

successful project project support project planning project management

It just so happens that I am rather good at admin and organisational projects.  If you want to see how good, have a look at this blog, and read what others say about my project skills here.

If you do have an admin project you are looking to complete, I would love to chat to you so please do get in touch.  I can take on any size of project from Inboxes that are threatening to explode, through offices that need some organisation to make them work efficiently, all the way up to putting processes and procedures into place to support a business that is looking to scale up.

Schedule Directly To Facebook Business Page

How to schedule posts to your facebook business page; Facebook Scheduling; Social Media Tips

Did you know that you can schedule posts directly on your Facebook Business Page?  Facebook have, I think, made this feature a little less obvious recently, but it is still there and it’s a useful thing to know about.  It can be used in place of scheduling software, or in addition to it.  I tend to use it in addition to my regular scheduling software.  It’s great for scheduling things to pages you manage though doesn’t seem to be available on the main timeline, just on pages.

To start, go into Facebook to write your post as normal.

Add a photo by clicking on the photo/video button on the left below the coloured background choices.

Facebook Facebook Scheduling Social Media Scheduling Social Media Tips

Posts tend to perform better with photos than without them and posts with videos perform even better, though that’s a subject for another day.

Facebook now gives you quite a wide choice of photo options.  For a normal post, just choose the top option “Upload photos/Video”.

Facebook, Facebook Scheduling, Social Media Tips, Facebook Tips

Photos will be resized automatically to the correct size for Facebook.  This works better when Facebook shrinks your larger image.  Very small images will pixelate and look bad when Facebook sizes them up.    I am deliberately not giving actual photo sizes here because Facebook changes things regularly.  A quick Google search will tell you what the right size is this month.  I tend to use 800 x 800 which is the generic Social Media template size on Canva.

Social Media, Facebook Scheduling, Social Media Tips

Here you can see I’ve added a photo to my post.  This is one of the photos I created in Canva so it is 800 x 800 pixels.  At this point you are ready to post or to schedule your post.  Except, Facebook doesn’t appear to have an option to schedule does it?  You have this huge “Share Now” button and no evidence of a scheduling option anywhere at all.

However, if you go to the News Feed button you can see “Post options”.  Click the blue wording and you will get the option to Share.  The word Now has a down arrow next to it.   I’ve highlighted it in the photo below.

It does make it look as though if you click the word “Now” it will set off and share your post, but it doesn’t.  Click the down arrow next to “Now” and you will get a drop down that will give you the options to schedule, backdate or save as a draft.  It defaults to Now but you just click the one you want to use.

When you click on Schedule you will get this scheduling box on the screen.  Just choose your date using the drop down calendar and alter the time to suit your post.

Social Media, Social Media Scheduling Social Media tips

Click the nice blue “Schedule” button and your post will go off into the wings to wait quietly for its moment in the spotlight.

You can schedule quite a few posts using this method. I’ve done 25 at one sitting without a problem but it does seem to work only on pages, not on the main timeline.

I hope you found this helpful but if you still feel uncomfortable with scheduling to Facebook, or just don’t have the time or patience to post regularly, then please get in touch with me here and I’d be happy to help.

Successful Project Planning: Five Key Features

Project planning successful projects project support project support

Project Planning involves managing a number of interconnected elements, ensuring all the strands fit together into a seamless whole and result in the outcome you were intending.  Although it might seem complicated to manage the many elements of a project, if you keep these five things in mind you will be well on the way to a successful project that comes in on, or below, budget.  And as a Yorkshire Gal, bringing things in under budget is always my preferred option.

Flexibility

Have a plan, but don’t treat the plan as though it is a fixed thing.  Most plans tend not to survive contact with the enemy and the key to bringing in a project to time and budget is flexibility.  Treat your plan like a framework.  Move things about within it so that time and resources, including human resources, are used to best advantage.

Dealing with Roadblocks

If you come to a road block in your project planning it is worth taking some time to step away, think things through, and consider re-jigging the plan before you press on.  Sometimes you will decide that pressing on is the right thing to do, particularly if there is no way to get around the road block. However, before you decide to press on, are you sure there is no way around that road block?  An old boss of mine used to tell me, “If you come to a wall, walk along a bit.  You might find you can go around it, rather than forcing your way through it.”  Sometimes, brainstorming some ideas with your team, or just leaving the problem for a few hours, can result in an innovative solution coming to you which will allow you to go around rather than pushing on through and is often a better solution than the original one.

Wiggle Room

When planning a project of any kind, remember to take account of contingencies and build in some wiggle room for delays and problems.  Wiggle room allows you to deliver problem projects bang on target, and routine projects early.  And what client doesn’t love, and provide glowing testimonials about, companies who deliver well within the timescale?

Blast Off

Remember:  “Never launch into a project with aggressive randomness.  Always take time to examine the project parameters first.”  This is a direct quote from a tutor I studied with a good few years ago.  It made me laugh then and it makes me laugh now.

How many times have you had an idea and then set off to implement it, without examining what will be needed?  For example:  you get up one morning, look at the bathroom ceiling and decide it needs painting.  You rush off to the DIY shop and buy paint.  When you get home and go into the garage to get the painting tools you find five litres of white emulsion you forgot you had bought, a broken roller tray, brushes with clumped together bristles and a rather sad, bald looking roller.  So, you trot off to the DIY shop again.  You buy a roller sleeve but decide to save money by not buying the cage and handle because you already have that.  You get some brushes and the roller tray and return the white paint from that morning.  When you get home the roller doesn’t fit the handle and you have to go back to get a new handle after all.  One initial trip to the garage to check on stocks and equipment, and perhaps a decision to take the roller handle with you to the shop, would have saved petrol, time, frustration and money.

Cost Control

Cost control is always a critical part of project planning and it can spiral out of control if it’s not managed.  DIY projects tend to be particularly prone to costing way more than you expect and taking twice as long as you expected.  This is because things always go wrong when we do things which we are not experienced in, or qualified to carry out.

Sometimes, it is cheaper and easier to outsource tasks.  Often it takes less time for an experienced person to complete tasks.  They will have the ability to apply tips and tricks learned over a number of years.  I’m not that good at DIY projects.  I am, however, brilliant at administration projects with a lot of experience of project planning and a number of tips and tricks in my arsenal that can save my clients time.  Here you can read about just one of the projects I’ve successfully completed for clients.

If you have an admin project you are looking to complete and you want it to come in to time, and budget, why not get in touch with me.  I can take on projects of all sizes from getting individual inboxes under control to the creation of processes and procedures ready for a small business to be scaled.

Simple Steps to Increase Productivity

increase productivity; simple steps to increase productivity

Filing. 

There, I’ve said it.  In this fourth part of the Getting Things Done series, I’ll be looking at filing.  If you have missed the other three parts of the series, you can read Part One here, Part Two here, and Part Three here.

I love filing, something I have been told is more than a bit weird.  Apparently, No One likes filing.  That being the case, I’d rather like to meet this mysterious No One.  I think we’d get on fine.  But I digress.

The Getting Things Done method won’t work as effectively if you don’t have a decent filing system.  Before your eyes glaze over and you run away screaming in horror, can I just say that a filing system really is only a system that works for you, in which stuff that you need to refer to is kept.

Your filing system doesn’t need to be complicated, it just needs to make sense to you and hold the things you want to find quickly and easily.  Your system will reflect what you do, what you need to keep, and how you like to work.  And that’s fine.  It’s your system.  Design it to work for you.

Designing your file system can sometimes take a little time to get right, but is worth spending that time because a well-designed system that is kept up to date will allow you to lay hands on things when you need them.  The less time spent digging around in the files, the more time you have available for revenue-producing activity.

Key Considerations

key to success; key to admin success

Key things to consider when designing your filing system:

Ease of access.  You shouldn’t have to trek across the office to add something to a commonly used file.  Keep the reference files you use most often closest to you.

Label things in a way that makes sense to you, so you can locate information quickly.

If you are using hard copy files then keep a stock of new file covers close at hand so that if you need to create a new file for something you can do so quickly and easily.  When you finish with the file (or anything else) put it back where it belongs so that it’s always easy to find.  Put the correct documentation into the correct file.

Filing System

filing, file folders, filing processes, filing tips

Don’t make your filing system really complicated.  Follow a naming process, ideally a really simple one.  Always follow the same file naming protocol whether that is client surname, project name, or whatever works for you.  When you are busy you don’t want to be searching around wondering if you filed the Garside Project under G for Garside, P for Project, I for IT, or C because your client’s name is Charles.

File things away regularly.  Ideally, put things away when you’ve finished with them.  As a minimum, tidy stuff up and file things at the end of the day.

If the item you need is in your filing pile rather than the file it will get overlooked, or you will have to spend ten minutes taking the filing pile apart to look for it.

Of course, much of your information will be held in electronic form and the same ideas apply here as for physical paper in terms of labelling and organising things logically for fast retrieval.

Ideally, your electronic filing systems should follow the same labelling plan across all devices and mirror any paper files as well.  That way you can find things, quickly and easily, in every system you own.

Don’t forget your Email System

email, email organisation

Email In-Boxes need to be kept tidy.  It is so much easier to find things if you have a filing system within your Email system and you actually use it.  Again, the labels should echo the labels in the rest of your system so that you have a limited number of places to look for the item you need.

It is very tempting to keep lots of stuff “just in case I need it”.  Sometimes this is exactly the right approach.  Sometimes it is not.  One area where people seem to accumulate far more items than necessary is the Email System.  It can be helpful to look critically at what you are keeping hold of and be realistic about whether you really do need to keep the information.

Sometimes, you can get so overwhelmed with all the things you need to organise that it can be helpful for an outsider to come in and help you to sift through the information and support you in creating a filing and information management system that works well for you.  So, if you want to start the process of increasing your productivity using this method, but are struggling to set up your filing system, get to Inbox Zero, or find time to sort out all the information that needs to be captured and organised, then give me a call.  I’d be happy to support you.  You can contact me here.

Three Steps Will Increase Your Productivity

increase productivity, three steps to increase productivity

This is the third in the series of posts about the organisational methods outlined in David Allen’s book “Getting Things Done: The Art of Stress-Free Productivity”.  This post examines the importance that review, update and reflection play in the system.  If you missed the previous two posts, you can read them here and here.

When I first started with the Getting Things Done system I had to really force myself to review my lists regularly and to stick to what was in my diary.  You do need to regularly review both in order to make the system work.  No matter how good your system is, if you don’t visit it and reflect on its contents, it won’t be functional.  No diary can ensure you are where you are supposed to be if you don’t actually look at it after all.

Review

review tasks, review lists, listing and reviewing tasksSome people like to review and update the lists daily, having a mini-brain dump/mind sweep session as their last task before finishing work.  Others do it once a week, often on a Friday night, or on a Sunday.

If you find you are adding the same thing to your To Do list each week, or regularly moving a task to a fresh list without dealing with it, then ask yourself why that is.

Is it outside your skill set?  Is it not as urgent as you first thought?  Is it too large a task? Does it need to be broken down a bit to make it manageable?  Do you hate doing the task?  Do you need to outsource it to ensure it gets done?  Do you really need to do it at all, or can it be removed from the list?

By keeping on top of the list, adding to it, reviewing it and reflecting on it, your mind is aware that you have the tasks under control and isn’t wasting energy racing around in circles trying to remind you about things and making you feel stressed.

Once a week, review your list of tasks completed and still to do, and the brain dump list, and make your plan for the week.  Sunday evening is a great time to do this part.  You will hopefully be fresh, rested, have a clear head and be starting to consider the week ahead.  Preparing on Sunday allows you to start on Monday with purpose and know what your goals for the day and week will be.

Keeping the systems up to date and reviewing the tasks regularly takes practice but it can produce some great rewards.

“Do it, Defer it, Delegate it”

delegate, delegate tasks, delegate workDavid Allen suggests using the “Do it, Defer It, Delegate it” approach.

If a task will take less than two minutes to complete you should just do it right away rather than adding it to a list.

If it will take more than two minutes then you should defer it, that is, document it on a list, and, if appropriate, add it to the diary or planner, so that it can be done at the most suitable time.

Finally, for those tasks which are very time-consuming, are not your area of expertise, or you absolutely hate doing, you should delegate the task to someone who has the time and expertise to do it well on your behalf.  If you hate the task then you will either put it off, do it badly, or it will take you much longer than it should.  All of which will have a negative effect on your productivity and impact on your work-life balance.

If the thought of cross-checking and updating that spreadsheet sends you to sleep.  If your paperwork backlog makes you want to poke out your own eyes with frustration.  If you’d rather handle a live snake than fill in those forms, then the answer is simple.  Delegate those tasks.  If you have a task or two that you aren’t that keen on doing, why not get in touch with me here.

Choosing a Voice Recorder for your Business

Voice Recorder; transcription;

Some of you will recall analogue Dictaphones.  The tapes would jam, snarl up and stretch from repeated use.  The sound quality was variable.  The recording time was limited and it was all too easy to accidentally wipe a tape by pressing the wrong button.  But times change.  The new breed of digital voice recorders are a huge improvement on the old analogue systems.  A modern voice recorder is an incredibly useful tool in the modern office with a wide range of practical applications across several sectors.

Can’t I just use my Smart Phone?

Most smartphones have a voice recorder on them.  These are perfect for practicing presentations, creating reminder type messages that you can listen back to, and also great for recording 2am thoughts that you can later note down and expand upon.  We often have our best ideas when we are out and about, just about to fall asleep, or following a really great discussion (whether at networking or in the local pub).  As most of us have our mobile phones with us all the time, they are great for this kind of off-the-cuff verbal note-taking.   Voice recording apps aren’t really designed for heavy-duty use but if you aren’t going to use the voice recorder for lengthy tasks and won’t need to transcribe your information very often then your smartphone may well be adequate for your needs.  Some smartphone apps do allow you to send the file to your transcriptionist via Email.  If this is something you intend to do, even if only occasionally, then it is worth checking that your chosen app will allow you to do this quickly and easily.  You should also check that your chosen transcriptionist can transcribe the file type on their system.  I use a system that will work with many, though not all, file types.  A good choice is an app which saves to MP3, MP4, or WAV format.  These work well with most transcription systems.

Dedicated Recorders and how to choose one.

If you want to use your voice recorder more effectively in your business, and really harness the advantages which they can bring, then a dedicated machine is best.  These machines have better sound quality, making the recordings clearer and allowing your Virtual Assistant to transcribe the information much more accurately.  Higher quality machines can also minimise background noise.  This is particularly important if you intend to use it for focus groups or interviews.

Consider the battery life if you are planning to use the machine a lot.  Some machines have a battery life of 48 hours which should be more than sufficient.  However, it is worth choosing a machine that takes standard batteries as it will be easy to carry a spare with you.  It will also be straightforward to purchase a replacement battery if you do forget the spare.

It is also important to consider the file format.  As with the voice recorders mentioned earlier, MP3, MP4 and WAV are popular formats which all transcriptionists should be able to work with.

The machine needs to sit nicely in your hand, not being too heavy, bulky or unwieldy.  It should have one press record and be easy to pause, replay and stop.  Some machines are voice activated which is a nice feature if you use it for interviews or meetings.  You can also get machines that will playback at variable speed, though if you are planning to send out your dictation, your Virtual Assistant’s system will allow for this so it is not necessary for you to choose that option unless you want it for your own playback purposes.

Some of the more expensive devices produce incredibly clear sound and have directional microphones which will record simulated 3D sound.  However, unless you are using your system for a very specialised activity which really requires that level of clarity, a mid-range machine should be absolutely fine.  It is worth taking into account the amount of storage which the advanced directional systems use.  This will reduce recording time.  You need to balance the need for accuracy against the available recording time and purchase your machine accordingly.

Recording time is related to memory capacity on a digital system.  The more memory the machine has, the longer it will be able to record for.   If you think you may need more memory at a later stage, then it would be worth looking at devices which have Micro SD slots so that you can add cards to extend the memory at a later stage.

When you are ready for the files to be transcribed, they can be sent via Email to your Virtual Assistant.  Alternatively, you can upload them to a shared cloud storage area and let your Virtual Assistant access the files from there.  I am happy to receive files via either method.   You can see more details about my transcription services here and can get in touch with me here to discuss your transcription task and book it into my diary for accurate completion.

2017 Review of the Year

Review, 2017, blogging, video, Virtual Assistant, Harrogate

Feels Like The First Time

2017 was the year that JJB Office Services turned one year old and there have been a lot of firsts this year.
First recorded video in June, and more recent, and considerably more nerve-wracking…. My first ever Facebook Live.
I also did my first presentation to a professional audience. I’m not a confident public speaker but I was reasonably happy with my performance and the content was well received. So much so that I’ll be creating a series of blog posts on the subject in the new year at the suggestion of a couple of the audience members.

Although I’ve been blogging about my leisure interests for a number of years I started blogging for business for the first time in 2017 which somehow felt very different.

The top five performing blog posts for 2017 were:

Organisation is at the Heart of Productivity

Is your Email GDPR Compliant?

Running an Effective Meeting

5 Tips for Great Content

Read more in Less Time

By far and away the most popular video was the first one I ever recorded, on GDPR and Email Marketing, which you can watch here:

Computer Love

My tech necessities for 2017 were my transcription software and MS Office. It is tempting to take the Office Suite of products for granted and just talk about shiny new tech. However, without MS Office my job would be literally impossible.

The tech that I’ve really been able to have fun with was Canva (https://www.canva.com) for graphics and photo collages, and Lumen5 for cool videos (https://www.lumen5.com). If you haven’t checked out the Lumen5 videos on my YouTube channel and website then do have a look at them. It’s a great tool to use and the results look so professional.

Goin’ By The Book

Being an avid reader, it is perhaps no surprise that my first year in business included reading a number of business books. My top three from this year were:

  • Business Networking for Dummies by Stefan Thomas.
  • The Success Principles by Jack Canfield.
  • Be A Free Range Human by Marianne Cantwell.

With a Little Help From My Friends

This year I learned a huge amount, some from training courses, but by far the largest amount from the small business community, both locally and further afield, who have been hugely generous with their advice and support. Thank you to every one of you. You all know who you are.

Everything I do…. I do it for you.

No review of the year would be complete without mentioning my lovely, lovely clients. All wonderful to work with and I have been privileged to help and support them in their business journey. I have loved every moment of working for each and every one of them and am looking forward to helping them achieve even more in 2018. I must admit I feel incredibly lucky to be doing what I love, working for myself, and being able to really see the difference I’m making.

Santa Claus’ VA Team – Part Two

With the festive season almost upon us, everyone is rushing around to finish the last minute gift shopping and get all the presents wrapped and hidden from those family members who like to prod gifts to try and guess the contents.  Of course, there is also the last food shop to plan as well, making sure you have everything you need for entertaining over the festive period.  Hopefully, this will provide a spot of light relief from all the rushing about.  So sit down, kick off your winter boots, and settle down to Part Two of the Tale of Santa Claus’ VA.

If you thought you were busy trying to get all your work up to date so you can take a few days off over Christmas, just spare a thought for poor old Santa Claus.  He has only 12 hours to complete the tasks for which he is famous, and has to do so come rain, hurricane or snow.  He has to keep his clothes and beard tidy and clean even whilst flying faster than the speed of sound in an open sleigh through all kinds of weather, towed by Reindeer that don’t much like rain and aren’t afraid to mention this a few hundred times during the journey.  He certainly earns his mince pie and whisky that’s for sure.

I reckon that the only way Santa can be ready for his one triumphant and hideously busy night is to have the support of a flexible team of Rock Star VA’s and Freelance Office administrators working to support him throughout the year.  So this post looks at a few more of the tasks that Santa Claus might need completing by a VA or Freelance Administration specialist.

Correspondence VA’s answers all the letters from children, taking careful note of the spreadsheet of naughty children to ensure they don’t promise gifts to those children who don’t deserve them.  The correspondence VA’s have a KPI of one week in which to reply to the letters and use template letters which they amend to show the correct gifts or to state what specific acts of disobedience have led to the child being undeserving of a gift.

Estate Management VA manages the repair and maintenance of all the workshops, offices and of course the sleighs, to ensure they are all well maintained, safe and effective.

Social Media VA manages Santa Claus and the Elves presence on various platforms and ensures that all posts are positive, brand appropriate, and effective, paying close attention to analytics and ensuring fresh content is posted regularly to maximise engagement.

Organisational VA plans sleigh routes, checks the SatNav on the sleigh, plans the most effective layout for the warehouse to minimise walking, creates filing systems for the letters and assists in the day to day management of the workshops and offices to ensure that all processes run smoothly and in a time-efficient manner.

Events management VA’s organise public appearances by Santa Claus at the North Pole as well as managing the staff Christmas party, the latter taking place in January after the big event has happened.  The office party is a particularly raucous affair as everyone lets off steam after a hugely busy December.  This inevitably leads to HR VA being exceptionally busy throughout January sorting out the usual fall out from office parties ranging from who snogged who, who took a photo of it and put it on Facebook, whose bottom was it on the photocopier, and who threw up in the yucca plant.

Sales and Marketing VA keeps the CRM up to date following Santa’s undercover visits to trade shows across the world. Santa visits selected shows alongside the Research VA as he finds this is the best way to deflect attention from himself.  The beard seems to be a bit of a giveaway and he gets mobbed if he visits alone.

HR VA provides minute taking for Disciplinary meetings because elves can get a bit giddy and inappropriate at times and this has led to a number of complaints ranging from bullying (the elves like to play “Pin the Tail on the Reindeer” on the live reindeer whilst they sleep).  Failure to follow safety rules, including the now famous ChairGate when a chair race around the warehouse had terrible consequences.  Elves have a wicked sense of humour and there have been a number of cases of shoelaces being tied together, whoopee cushions being placed under staff and tools being superglued to the workbenches.

Health and Safety VA  ensures that all the Elves have taken part in the mandatory training for Manual Handling, Working at Height and that the specialist elves have the relevant certification in Workshop Safety.

General Admin VA creates effective filing systems and manages Santa’s diary throughout the year to ensure that he always has a good work-life balance and can return home to Mrs Claus on time every night except, of course, THE night.

Reindeer Diary Management VA arranges the schedule for the reindeer, ensuring they have the right transport, documentation and equipment for their various pre-christmas public appearances around the world.

Research VA attends a variety of trade fairs throughout the world, including the Toy and Gift Fairs in Harrogate, to identify the ideal toys for children throughout the world.  She provides detailed information to Santa Claus presented in folders by type of toy, age of likely recipient, safety record, cost, choice of colour/outfit etc.  Santa Claus will then notify procurement VA to pre-order the items he has chosen.

Training Management VA tracks all the training and development needs of the office staff, elves, reindeer and of course Santa Claus himself.  It is she who updates the master training plan and ensures that everyone completes their mandatory safety training at the correct time.  She also tracks staff CPD courses, carries out annual Training Needs Analyses for all staff and updates Santa Claus on a monthly basis.

Technology VA tracks the latest technology throughout the year, attending all the major technology shows to find out what tech is likely to be requested by children. She reviews everything electronic and computerised, tracking the popularity of computers, laptops, mobile telephones, games consoles and AI devices to ensure the right gadgets can be purchased, in the right quantities, at the right price. This is a particularly difficult job as technology moves so rapidly, the manufacturers cannot always prioritise Santa’s order, or manufacture sufficient numbers to meet Santa’s order,  and unfortunately, this is the reason why some children may not get the latest iPhone for Christmas.

Most of these are tasks that a VA or Freelance Administrator could do for a less exalted personage than Santa Claus, although there may not be much need for a Reindeer Management VA outside the North Pole.  However, if you have an admin task that is taking up time that could be better spent with clients, creating revenue, or being with family and friends, then do get in touch here.

You can see the range of services that I offer here, and if you are thinking of streamlining your admin or outsourcing some of the more time-consuming elements, then go here, to see the ways in which I can help you to create more time and revenue for your business in 2018.