Business Processes: The Blueprint for Success

Business Processes

At the beginning of a new year our thoughts tend to turn toward making improvements in our business which will increase its size and revenue.  Often when a business grows rapidly, information about tasks and processes are held entirely in someone’s head.  If they leave the company this can leave a knowledge gap that can be difficult to fill.  New staff come in and are not sure what the business processes and procedures are and this can lead to problems with motivation, accuracy and speed of learning.  Even if your staffing is relatively stable, people get sick or go on holiday, leaving someone to temporarily carry out their tasks.

As a business grows, written business processes to govern how tasks are carried out, by whom and within what timescale will become increasingly necessary to ensure a consistent quality outcome.  Written processes also give a benchmark against which performance can be measured and a hand over plan when staff move on or change roles.

steps, steps to improve, steps to increase

The first step when documenting a process or task is to break the process down into steps.  Identify who is responsible for each step in the process, what the outcome looks like at each stage and what order tasks should be completed in order to arrive at a consistently high quality outcome using the minimum effort and resources necessary.  Look at the stages of the process and identify any areas where tasks are handed between people. Ensure that these areas are particularly clearly documented and state who is responsible for each area of the outcome.  Add any milestones or targets required for timely completion.

checklist, GDPR checklists

List everything that you think could go wrong.  If appropriate, ask another person if they can see any areas where a failure might occur.

Write it all down but then put it away for a day or two.  When you go back to read it again, try to follow the steps.  Would you add new steps?  Do you understand what you wrote?  Could you express the task more clearly?  Would a diagram, screen shot or better explanation help?  What would you clarify?

business procesesses project planning project management

Ask someone you trust to follow the process as  you have written it.  Can they follow it easily?  Do they understand it clearly or do you explain some elements more clearly?  How do they think it could be improved to make the outcome happen faster or more efficiently?  What input can they give which will help the overall process to move smoothly?

business processes project planning project management

Provide links to all supporting information.  This might be a “How To” guide for a task that forms part of the whole, a manual that governs company process, legislative rules, or a related instruction that is already in place.

Include the locations of any files or forms that must be used.  If your documentation changes infrequently, example forms are fine to include.  However, if you can store the form on-line and publish a link in your process document this will make your documentation more future proof.  If the form is updated, your manual will remain applicable.

Contact details for all the teams involved in the process are also critical.  Using a link to the company contact list is helpful here.  Again, it future proofs your documents, reducing the number of amendments required.

If you must use jargon or acronyms, please explain it in a footnote.  It is particularly important to avoid these in induction manuals since your new team member will think they’ve landed in outer space without knowing the language.

Before a process is released into the world it should ideally be tested to identify any missing steps or incorrect information.   If you can, ask a representative of all the teams involved to look at the process to make sure it will work at every step in the process.

All business processes are live documents and should be subject to regular review, particularly when there have been major changes in the organisational structure.

An outsider can often view business processes more clearly than those who are within the organisation.  They come in with a fresh eye and new questions that you might not have thought of.  It can be a challenge to “see the wood for the trees” when you are so close to the action.  A new perspective can also help clarify priorities for change where there seem to be a lot of issues to resolve at once.  If this is an area you are struggling with, then do get in touch.  I have experience in setting up and improving processes and would be glad to help.

The 12 days of C-HR-istmas

As we count down to Christmas, for those who celebrate it, I do like to provide a little light relief.  Last year it was Santa’s VA which you can read about here and here.  This year it’s the 12 days of C-HR -istmas.  A short, light-hearted gallop through some of the issues that HR might find itself involved with.  Naturally names, where used, have been changed.

Doughnuts, treats, On the first day of Christmas HR dealt with:

The man who loved doughnuts way, way too much.  In a very physical way.

date night, holding hands, relationships HROn the second day of Christmas HR dealt with:

John and Daisy being exceptionally friendly in the stationery cupboard.  If only they’d locked the door.  If only Doris from Accounts had not chosen that moment to break her stapler and go in search of a new one.

Fight, office fight, HR issuesOn the third day of Christmas HR dealt with;

A fist-fight between Russ and John in the middle of the cafeteria.  Russ had thought that he was happily married until he heard that his wife, Daisy, had been found in the stationery cupboard with John.

Office party. HR ChallengeOn the  fourth day of Christmas HR dealt with:

The fall out from the office party:  four vomiting sales personnel, three complaints about inappropriate behaviour, two photocopied bottoms, one MD with a black eye, and the junior staff member who launched the unprovoked attack on the MD.

Fish office complaints HROn the fifth day of Christmas HR dealt with:

A deputation of 5 staff complaining about Tim cooking fish in the office microwave and stinking up the office.

sleep, bed, relaxation, health, HR challengeOn the sixth day of Christmas HR dealt with:

The woman who rang in to ask how many sick days she had and could she take one today as she was really tired and didn’t want to come to work.

On the seventh day of Christmas HR dealt with:

The person who thought it would be amusing to add pornographic images to their Health and Safety Powerpoint presentation.

dancing, party, On the eighth day of Christmas, HR dealt with:

The person who was really unwell with flu and couldn’t make it into work but had managed to find the strength to drag himself to the local nightclub where he was seen by several co-workers dancing with energy and enthusiasm.

drinking, alcohol, HR challengeOn the ninth day of Christmas, HR dealt with;

The woman whose carafe of water had something more interesting than water in it.

On the tenth day of Christmas, HR dealt with:

The man who thought it would be amusing to give a box of chocolate willies to a young female co-worker as a secret santa gift.

office chair, office politics, office complaints, HROn the eleventh day of Christmas, HR dealt with:

8 people who all arrived mob handed to complain that Alice the temp had sat on Tarquin’s office chair and altered the height of it even though the team had all told her not to do so.

On the twelfth day of Christmas, HR dealt with:

Bob and Sadie.  Bob made himself a cup of tea in Sadie’s mug, which apparently had Sadie’s name on it and everyone knew it was Sadie’s mug.  Sadie wanted HR to issue a statement banning people from using other people’s mugs.  Bob just wanted a cup of tea.

If you are an HR Consultant and need someone to take notes of meetings, or provide general or HR specific administrative  support you can get in touch with me here.

Are YOU Outsourcing these five tasks?

Outsourcing Virtual Assistant VA Admin Support

Following on from my post about the intangible value that outsourcing to a VA can bring to your business I thought it would be helpful to discuss some of the specific value-added tasks a VA can complete for you.  If you missed the first blog, you can read it here.

A VA is the “Can you just…” person for your business.  We deal with the things that don’t need your expertise.  The routine admin tasks that take time.  The day to day support tasks.  The last minute research and so much more.

Most of us have a large amount of very varied experience in a range of areas and you’d be surprised what we can help you with. It is our transferable skills that make us effective.   The detail of the task can be different for each client but the benefits are the same; a better return on investment for your precious and limited time.

The work I do is very varied but there are five key tasks that I carry out for almost all my clients.  Unsurprisingly, these are tasks that are time consuming but do not directly contribute to income generation.

Diary and Meeting Management

Ensuring you are where you should be, in plenty of time. Managing the often time-consuming back and forth involved in setting up meetings between very busy people.  Ensuring best use of time by laying out diaries in a way that ensures enough time allocated for client work.  Booking meetings into the diary in a way that makes best use of your limited time.

In-Box Management

Managing your Emails and flagging up the important items.  Dealing with the routine rubbish. Highlighting interesting opportunities that might align with your brand.  Politely responding to approaches that you aren’t ready to consider yet but might want to look at in the future.  Corralling newsletters into a separate area to read later and keeping things tidy so emails can be found when needed.

Social Media

Social media and marketing is a necessity for a small business and outsourcing it is easy.   I provide support with the more time consuming elements of this.  Writing content.  Sourcing articles to share, creating graphics and making videos from blog posts so content can be reused effectively.  Scheduling posts based on an agreed content schedule.  Researching for blog posts.  Help and support with marketing tasks and ideas.

Data Input

This is a popular service.  I can type up most documents you might need but data input is much more than that.  I can input into popular CRM systems, Excel, and any bespoke software that you are using for any purpose.   If you need information added to a system, I can do that for you.  Quickly, accurately and effectively. Data input can be time consuming, particularly if you aren’t a touch typist so outsourcing this can save you a lot of time.

My most popular ad hoc service is input of business cards into CRM systems or Excel.  I often perform this one for new clients so they can get a feel for how accurate and responsive I am.  It’s a good one to choose if you’ve never worked with someone virtually before as it gives a good feel for how the process works and how responsive the service can be.

General Admin Tasks

Returning calls and emails, correspondence, stuffing envelopes, chasing up missing information, mailing out documents, tidying offices, filing and generally getting stuff under control when it’s gotten out of control.    Just to show you how bespoke outsourcing can get, one client has me handle all the vouchers that go through their business.  Another uses me only for proof checking.

Although my specialism is HR support, I work with a number of businesses who need a variety of general tasks carried out.   If you are ready to make more money and have more time to spend with your family, you can get in touch with me here for a chat.

Note Taking: Investigation, Grievance and Disciplinary

Note Taking; Grievance; Disciplinary; Investigation; Hearings; HR Support

When things go Wrong

No matter how careful, or how caring, you are, things can occasionally go awry in the workplace.  Issues arise which need to be investigated, people raise grievances which need to be heard and unfortunately, not everyone complies with the company rules, no matter how many times you ask them to sign the Staff Handbook.  If you find yourself in this unfortunate situation, it is necessary to deal with the investigation, grievance or disciplinary quickly and thoroughly, and to keep good records throughout the process.

In the case of investigations it is necessary to take witness statements and if the matter progresses to a disciplinary meeting these statements will be critical.  The disciplinary itself must be carried out in accordance with good practice.  You can read more about this here on the ACAS site where you can download a number of very useful documents.

Whenever something goes awry, accurate and effective note-taking and evidence recording forms a critical part of the resolution process.

Confidential and Discreet

It can feel quite personal when these things arise, particularly if the issue involves a breach of trust, or could impact negatively on the business you have spent so long building and nurturing.   It is certainly a challenging time for any business.  One thing you absolutely do not need is gossip or discussion of the issue within the workplace.  This will potentially create problems further down the line, allow the individual to raise issues relating to lack of confidentiality and of course, gossip can de-stabilise your team.  Issues must be dealt with rapidly but effectively.  It’s never good to rush these things and certainly you should never miss out a step, but everyone involved will be keen to get the matter resolved effectively so a timely progression through the steps is always the best approach.

Impartial and Experienced

Whether you are an employer or an HR Consultant, having an independent person to take the notes in disciplinary or grievance meetings can be hugely beneficial.  They will be totally impartial and will have no pre-existing knowledge of the company or team so will not have any bias or make any assumptions which could affect their note-taking.

In a small organisation it can be difficult to find someone who is both an experienced note taker, capable of taking the notes accurately, and is also unknown to the person involved.  In situations of this kind it is critically important that what happens in the room, stays in the room, no matter what the size of the organisation.  However, in smaller organisations there have been cases where the information left the room because the note taker was inexperienced and was unaware that they should not discuss the case they had just noted.

Trust

Often in situations of this kind feelings are running high.  The person involved will be upset. They may feel distrustful, angry or betrayed.  It’s very important that everyone in the room is able to be trusted by the individual involved and it can help if the person taking the notes is not from within the organisation.  It is clear the note taker will have no preconceived views about anyone or anything which is mentioned and this can help the individual to feel they can speak freely.

In this type of situation, explanations can become frantic, emotional and difficult to follow at times.  It can take a level of confidence and experience for a note-taker to ask the individual to stop, and to wait whilst they catch up, and then for that note taker to calmly read back the notes and ask whether all the key points have been included.  It also helps if your note taker has an HR background as it is easier for them to accurately pick out the important points from the irrelevant and note only the key issues.   Notes must be taken long-hand to enable them to be reviewed by all parties at the end of the meeting and, if appropriate, initialled to show agreement.

Sometimes being in a room with the people whom the individual feels had not listened previously, and being able to fully explain their concerns and issues, can be enough to allow the issue to be resolved.  And if there is a set of really good notes as an outcome of the meeting, the formality of this can be appreciated by the individual.  If matters cannot be resolved quickly and the next stage of the process is required, then the notes will be a critical part of the process at that stage.

Practical and Effective

When chairing the meeting, you need to feel confident that the notes will be full enough to rely upon throughout any stages that might follow, and  certain that they include all the relevant details (and none of the irrelevant ones).  Having someone with HR knowledge to take the notes can be invaluable for ensuring this.

Of course you can also record the meeting and in this case, the recording can be transcribed, allowing a full record of the proceedings to be made.  Even if you choose not to have the recording transcribed, it can useful  for cross-checking facts in the notes if that proves necessary at a later stage.

Minute-Taking-Service

For the HR Consultant, having a dedicated note taker rather than trying to multi-task can be a huge benefit.  It can be very difficult to chair the meeting, ask the right questions, and note the answers in meetings where feelings are running high and people may be shouting, crying or arguing.  This is particularly true in disciplinary hearings.  Trying to both take notes and consider the evidence and information being provided can be hugely challenging in some meetings.

Writing up the notes of meetings needs to be done very promptly following a meeting of this kind.  The individual and the company will both need a resolution to the situation quickly.  It can be a challenge for the HR Consultant to get everything written up in a timely way and often involves working late into the night.  I have returned notes with a 24 hour turnaround for cases in the past.  This ensures you have the information you need to make a decision quickly and accurately.  This can be particularly important if the person involved is suspended from work for a potential disciplinary offence.

Naturally the note-takers hourly rate is less than that of an HR Consultant so there are cost savings when you consider how long it can take to type up the notes.

If you are an HR Consultant or a small company and you are looking for support in this area of your business, you can contact me here for a no obligation chat. 

VAVA Voom: Value Added Virtual Assistance

Virtual Assistance, Virtual Assistant, Administration Support, Value Added Service

Something a client said recently really made me think.  Not that my clients don’t make me think regularly you understand, but mostly it’s about how to do things quickly and efficiently to save them time or how I can improve the way I provide my Virtual Assistance so that clients get even better value.

My client, let’s call her Sue, had a phone enquiry.  A few minutes into the call their enquirer asked what it was Sue actually did.  You see, they’d decided that they needed what Sue provided but hadn’t really been clear on the value that this would add to their business once they had engaged her services.

So, today’s post is not about what I do, but about the value Virtual Assistance can add to a business.  The value is more than the sum of the tasks after all.

As my strapline says; I create time for business.  I give you back the time you’ve lost trying to juggle multiple roles as a small business owner.  This is the single most valued outcome of working with me according to my client feedback.  A desire for a better work-life balance is often the reason people initially approach me for assistance.

Rescue your relationship.  Yes, that did happen.  Discretion forbids detailing it though.

Help you to see options to move forward with tasks that you are stuck with.

Suggest different ways to tackle tasks that will make them quicker and easier or will create a better outcome.

Organise tasks and even people when you don’t have time or energy to think about doing so.

Pick up the routine stuff that could get lost in the heat of battle.   The stuff that in a corporate environment you would just ask someone to help with….  Those “Can you just…?” and  “Would you be able to…..” type tasks that your colleague might pick up for you.

Give you a helping hand with the things that are taking up too much of your valuable time.

Make sure things that need to be remembered don’t get forgotten.

Ensure accuracy.  Whether that’s your documentation, appointments, blog posts or the notes of that disciplinary meeting.  Done right, done fast and done the way you like it.

Make your business look good.  A VA answering your emails and organising your diary gives a great impression of an organised and efficient business.

Contribute expertise on the administrative and time management aspects of any new business ideas and expansion plans you might have.

Virtual Assistance is about working in partnership with you, supporting you in achieving the business goals you are striving towards.    I actively look for ways to make your life easier, and implement them (with your permission of course). Sometimes that’s a big thing like suggesting a re-organisation of the inbox or creating some graphics or a video for your business, sometimes it’s a tiny thing, like just going into your InBox and tidying out the rubbish that you really won’t ever read.

I work with you.  If you tell me what you are trying to achieve, I’ll do my best to help you realise that.  I can’t know everything.  There will be areas I can’t cover (finance and cold calling being two that spring to mind) but in my chosen field of HR Support, I am, though I say it myself, pretty good at what I do.  If you were inclined to disbelieve me, I have the testimonials to show it.

If you would like to add this level of service and value to your business, then you can click here to find out what other people think about working with me and here to start the conversation.

Work Overload: An Increasing Problem

Work, Burnout, Overload, Overloaded, Business, Mental Health

Ahead of World Mental Health day which falls on 10th October this year, I want to raise an issue that is, I think, particularly important to small business owners:  Work Overload.

Work overload results when the demands of the job role exceed the limits of reasonable human endurance.  People are expected to, or try to do, too much, in too little time, with too few resources.  It’s characterized by a combination of factors including:

  • Pressure to work long hours
  • Heavy workloads which cannot reasonably be completed by a normal person within the hours allotted to the tasks.
  • Few breaks, little time off and few or no holidays.
  • Unrelenting, constant and highly pressured working pace.
  • Unrealistic expectations of what could be achieved with the available time and resources
  • Carrying out, or trying to carry out, more than one role at once.

There is a lot written about work overload within large corporate and public sector environments but all of the points above afflict small business owners too.  The pressures which lead to the overload are different but the results are the same.  And those results can be devastating.  Particularly for small business owners who in most cases cannot easily choose to walk away from the business and do something else.   This element of having no choice can make the effects of work overload feel even worse.

When work overload is persistent rather than seasonal or occasional, then our bodies can’t recover, rest and restore balance.  Every role has busy periods but if we know it will be followed by a slack period when we can recover, this makes it possible for us to keep going.  That feeling that the work will just keep coming at you constantly with no respite or let up is true overload.

Do I have Work Overload?

Work overload isn’t just about work quantity but also the type of tasks that you have to deal with.  A busy workload with very clearly defined tasks and boundaries is actually good for your mental wellbeing.  What is destructive to mental wellbeing is a chaotic workload.  Competing priorities, extra tasks with short deadlines, being unsure what the day will throw at you, and trying to do tasks for which you feel unqualified.  Working like this means you cannot plan your day effectively, cannot meet everyone’s expectations and never feel you’ve finished your work.

Technology also adds to the pressure.  Work messages ping onto your phone all evening when you are trying to relax.  Home becomes an extension of work, particularly for staff who work from home and home-based small business owners.  Many articles suggest shutting the door of the home office.  This only works if the phone is trapped in there being ignored.  And how many of us do that?

When work bleeds into our home life the work overload affects our family too.  Couples end up spending more time working than they do with their family.  There are constant pressures to be the perfect parent, and the perfect worker, with Social Media telling everyone they can have it all and it’s easy.  But it’s not is it?  Something has to give and that something is often the couple’s relationship with each other and with their children.

What can you do to avoid work overload?

date night, holding hands, relationshipsMake home life and health a priority

Ensure you do not neglect your social life and any artistic or cultural activities which you value.  Whether you like to go to Rock Concerts, read quietly in a corner, create Airfix models or work in your garden, make sure you find time each week for these activities.  Schedule them into the diary if you can and make sure that you don’t make excuses not to do them.  Don’t neglect Date Nights with your significant other.  It’s important to ensure your relationship remains healthy so you can support each other when you each need it.

Get Enough Sleep.

Make it a habit to always ensure you get adequate sleep.  This has a huge impact on health and wellbeing.  Views vary on what the ideal amount of sleep is, but 6-8 hours is good unless you really are one of those rare people who only need four hours.

Exercise

Just three hours a week spread throughout the week will have a positive effect.  Ideally include both aerobic and strength training but if you aren’t that athletic, even a simple daily walk will help.  And if you choose the walking option, try to look around you as you walk.  It’s easy to plod along, looking at the ground, pondering about work issues.  Instead look at the leaves, the trees, listen for the birds, watch dogs running in the park.  If you are in a built up area, look up at the architecture and sky, or at the plants in people’s gardens.  Concentrate on the air you are breathing, notice how the earth smells in the rain, how the sun feels, or how the cold air is so fresh in the winter.

Relax your mind and body

Meditation can be very helpful in reducing stress on a daily basis.  If you make it a habit for the start and end of the day this can have a really positive impact on stress reduction.   It can also be helpful to take a couple of minutes in the daytime if things are particularly fraught, and just breathe in, and out, slowly whilst thinking of a calm and quiet place.

Frequent three day weekends can be a great idea, particularly for small business owners who struggle to get away from the business for a longer holiday.  When you are feeling overworked it can feel stressful to go away for a longer holiday as you may feel worried about what you are going to get home to.  Long weekends are a great alternative.  Try to do something truly relaxing with your long weekend.  Something that fulfills you but is not goal driven.

Feed your health

Restrict caffeine and alcohol since they produce chemical stressors on the body which can make stress worse.  Ensure you are taking in enough potassium as this affects the adrenal glands which produce the hormones that govern our fight or flight and stress response.  Potassium is found in fruit and vegetables particularly bananas, oranges, raisins, potatoes, mushrooms, cooked broccoli, spinach and soy beans.

In the workplace

There are some steps you can take to control your workload so that it doesn’t feel so overwhelming. These include:

  • Setting aside blocks of time for work and for appointments, and putting this in the diary so you have a shape to your day and know when you are working and can plan tasks that will fit the time you have available.  As mentioned earlier, it can be useful to block out time for relaxation too… it gives a goal and an end point when things are fraught and is something to look forward to.
  • Discouraging people from just “dropping by”.  The latter can be a real problem for home-based workers as friends seem to think you will be able to just stop what you are doing and have coffee with them whenever it takes their fancy.
  • Learn how to say no really diplomatically.  Someone once told me that the epitome of diplomacy was the ability to tell someone to go to hell in such a way that the person really enjoyed the journey.    It is OK to say No.  No one ever died from being told No.
  • Leave your phone in another room whilst you are working, turn off the notifications or put it on silent.
  • Prioritise emails and correspondence.  Try to avoid the knee jerk response of “ooh, email… must answer now”.  Look at it dispassionately.  Do you really need to reply to that now?  Will it wait?
  • Break large tasks and projects into smaller bits and tackle them one at a time.  It’s easier and less overwhelming.  I’ve recently written blog posts about successful project planning here and here which you may find useful.
  • Learn to delegate.  No one can do everything.  I do lots of things myself but I have an absolutely lovely lady who does my accounts.  This was the first thing I ever outsourced because I knew that the time saved and the reduction in stress would be completely worth it.  If you aren’t sure what to delegate or how to do it, I wrote a blog post here.  However, in essence it recommends that you either automate or outsource the tasks you hate, are not good at, or those that take forever to complete.

And if the things you hate to do are admin related, you can get in touch with me here.  Let’s have a chat about the things that are causing you stress, eating into your time and stopping you from increasing your business revenue.

Social Media: Are you missing a trick?

Social Media Tips Tricks consistent posting schedule

Any half decent laxative advert will tell you that regularity is important for your health.  Regularity is also important for your business health too and the  health of your business can be maintained by ensuring your social media posts are regular.  Here are just a few of the many reasons why posting regular, good quality content can help your business to thrive.

Front of mind.

Front of mind is absolutely the best place to be as a business owner.  All marketing and networking activity is basically about achieving this aim.  In a highly connected world with a lot of noise, staying front of mind can be challenging and regularity is critically important to success.

It’s all about being the person or company that someone thinks about when they are ready to purchase.  Being where your clients are within the online world is important and then if you keep popping up with interesting content that they want to read and offers or advice that solves their problem, then when they are ready to purchase, you have a hope of being recalled to mind and contacted to see if your business can help.

Consistency and an attractive offer that solves a problem are the keys here.

People may think the business is closed, or not doing well, if you don’t post regularly.

Trust

Know, Like and Trust is critically important in business.  People buy from those they feel they have a connection with, share values with, and those they feel they can trust.  You earn that trust in real life by adding value, demonstrating that you know what you are talking about in your chosen field, helping people with problems and being present for people when they need your support or advice.

Letting people see your values, the things that are important to you, all of this makes your business human, and allows people to create a connection with you and see if you are likely to be the type of person they might want to learn to like and trust.  The type of business they think they might want to work with.

social media blog chat communicate like share

Be Sociable

It is SOCIAL media.  A place to be social.  Don’t just post but also interact.  Keep an eye on your posts and reply quickly and effectively to anything people post.  The way you address questions and complaints is critically important and replying to comments, keeping the chat going, is a great way to show the human side of your business, be social and build a rapport with people.  It’s not just about selling, or even solely about adding value, though value is important.   It is also about starting, and maintaining, the chat.  It may not always be chat about business related issues, but the person with whom you chat about dogs may recommend you to someone who needs your services because they feel they know you and can trust you.

Medical and religious reasons excepted, it’s quite rare, and a bit difficult, to just stop talking to people in real life for several days, weeks or months.  As a minimum you might say “Hello” to people in the street, thank the salesperson, answer the phone, or ask a question.  Why would you suddenly stop talking on Social Media?  Why would you stop the chat?  Chat is good.  Chat builds trust.

SEO

If you update your content regularly and it drives traffic back to your website then you are getting more eyes on your carefully created website.  A website  which tells people who you are, what you do, who you do it for, how well you do it, why you do it, and what makes you stand out from others in your sector.   They may have gone there to look at your latest blog post which you helpfully linked to on Social Media.  But they will hopefully wander around your site once they land there, because people are in fact incredibly nosy.

Social Media itself pretty much relies on the human love of being nosy.  We like to see what others are up to.  You can check out all sorts of people and places without anyone asking you “What are you staring at?”  If you take the opportunity to post regular content that drives people to the place where you want them to stand and stare, roam about and learn a bit more about you, how cool is that?

Because Social Media moves so quickly, posting regularly is the best way to get seen.  Regular posts have more hope of being seen and clicked upon.

Consistency

You want to be seen as someone who is reliable and consistent.   If you pick up and put down your social media, you don’t look consistent.  Or reliable.  And we all want reliable from our business partners.  If there are huge gaps in your social media posting history, people stop thinking about you, or your brand, and start wondering about the reason for the gap.  As I said, we are basically nosy and you don’t really want people speculating about unwelcome reasons for your lack of posts.

tricks social media tricks

Tricks and Tips

So, if you are not posting regularly, are you missing a trick?  Or are you already convinced of the need to do this but worried that you don’t have the time to spend on the task with everything else you need to do?  Well, you can schedule ahead and this can be massively helpful as you can write a lot of content in one go and schedule it to go out when you need it to.

There are a number of schedulers available, I like to use Hootsuite, which has a limited free service.  I also use Tweetdeck for Twitter, also free, and like to schedule direct to business pages on Facebook.  This is free and I have a blog post on how to do this if you aren’t sure.  There are also other schedulers including MeetEdgar, Buffer and Hubspot all of which are highly popular.

There is another really effective scheduler.  It’s not free but it really cuts down the time you need to spend on Social Media Scheduling.  A VA can schedule your content for you and, unlike the schedulers mentioned above, can also source photos, and create Canva graphics or simple Lumen5 videos for your business, saving you the task of doing it.

It just so happens that I am a VA.  But of course you know that.

And it just so happens that I offer this as a service.  You guessed that part though didn’t you?

You can contact me here if you would like to know more about this service, or any of my other regular, reliable and time saving services.

Alternatively, you can just roam around the site.  I promise not to ask you if you are staring at  me.

Planning a Successful Project: Five Great Tips

successful project project planning project support successful projects admin projects project support project tips

Planning a successful project involves managing a number of moving parts, ensuring that everything fits together to create a beautifully engineered whole which runs smoothly along to a well-managed conclusion.  These five tips will help you to ensure your next project does exactly that.

Have a breakdown

No, not a nervous breakdown.  A breakdown of the project.  Break the whole thing into component parts.  This will allow you to work out timings for each discrete section as well as identifying which parts are dependent on each other.  You can then start to look at the order in which you will tackle the elements of the project as well as who will be responsible for each area and which tasks are dependent on each other.

Knowing which parts are dependent on each other is critical to designing an effective and successful project plan which delivers maximum productivity with minimum delay.

Plan for Failures

By which I don’t mean plan to fail, but rather examine your project for weak points, problem areas and dependencies that might trip you up.  If you have examined the areas where you think there could be a problem and have contingency plans available to mitigate the risk of failures in these areas, you will feel more in control of your project.

Order, Order

Task sequencing and expected task duration are key to a well-run, successful project plan.  There is absolutely no point engaging the kitchen fitter for Tuesday 10th if the electrician isn’t due to finish the rewiring of the room until Thursday 12th and the plumber won’t finish the pipework until Friday 13th.

By constantly monitoring the project, and the order in which you need or want tasks to happen, you can also see clearly when things start to go off track and take corrective action to bring the project back onto track.  This might involve changing the order in which tasks are completed.  Perhaps prioritising a particular area of the project to ensure it completes to time and does not delay other parts of the project which are dependent upon its successful completion.

Communication

Keeping up to date with everything that is happening on every strand of the project is crucial to success.  Making sure you know if something is delayed, has hit a problem, or is on target to complete more quickly than expected.  Ensuing people have the information they need to solve any problems.  Putting people in touch with each other when their work has dependencies.  Negotiating day to day changes to the project plan to take account of issues arising whilst still ensuring you can deliver the full project to time and budget.

Choose the Right People

Engaging people with the right set of skills to complete tasks well, to time and budget, is a critical element of successful project control.  If you have to re-do an element of the project this will generally take three times as long as planned.  Poor work is done, discovered, undone and then re-done correctly.

Time is money and if you want a task carried out correctly and efficiently then outsourcing the work to an expert is one of the best investments you can make.  It will take them less time, it will be done correctly, and it will be right first time.

Being careful to engage the correct people for the job at the start of a project will help you to bring that project in on time and within budget.  An expert will have a very accurate idea of how long a task will take, what might go wrong, have a plan to control risk, and the skills and resources necessary to complete the task to a high standard.

successful project project support project planning project management

It just so happens that I am rather good at admin and organisational projects.  If you want to see how good, have a look at this blog, and read what others say about my project skills here.

If you do have an admin project you are looking to complete, I would love to chat to you so please do get in touch.  I can take on any size of project from Inboxes that are threatening to explode, through offices that need some organisation to make them work efficiently, all the way up to putting processes and procedures into place to support a business that is looking to scale up.

Schedule Directly To Facebook Business Page

How to schedule posts to your facebook business page; Facebook Scheduling; Social Media Tips

Did you know that you can schedule posts directly on your Facebook Business Page?  Facebook have, I think, made this feature a little less obvious recently, but it is still there and it’s a useful thing to know about.  It can be used in place of scheduling software, or in addition to it.  I tend to use it in addition to my regular scheduling software.  It’s great for scheduling things to pages you manage though doesn’t seem to be available on the main timeline, just on pages.

To start, go into Facebook to write your post as normal.

Add a photo by clicking on the photo/video button on the left below the coloured background choices.

Facebook Facebook Scheduling Social Media Scheduling Social Media Tips

Posts tend to perform better with photos than without them and posts with videos perform even better, though that’s a subject for another day.

Facebook now gives you quite a wide choice of photo options.  For a normal post, just choose the top option “Upload photos/Video”.

Facebook, Facebook Scheduling, Social Media Tips, Facebook Tips

Photos will be resized automatically to the correct size for Facebook.  This works better when Facebook shrinks your larger image.  Very small images will pixelate and look bad when Facebook sizes them up.    I am deliberately not giving actual photo sizes here because Facebook changes things regularly.  A quick Google search will tell you what the right size is this month.  I tend to use 800 x 800 which is the generic Social Media template size on Canva.

Social Media, Facebook Scheduling, Social Media Tips

Here you can see I’ve added a photo to my post.  This is one of the photos I created in Canva so it is 800 x 800 pixels.  At this point you are ready to post or to schedule your post.  Except, Facebook doesn’t appear to have an option to schedule does it?  You have this huge “Share Now” button and no evidence of a scheduling option anywhere at all.

However, if you go to the News Feed button you can see “Post options”.  Click the blue wording and you will get the option to Share.  The word Now has a down arrow next to it.   I’ve highlighted it in the photo below.

It does make it look as though if you click the word “Now” it will set off and share your post, but it doesn’t.  Click the down arrow next to “Now” and you will get a drop down that will give you the options to schedule, backdate or save as a draft.  It defaults to Now but you just click the one you want to use.

When you click on Schedule you will get this scheduling box on the screen.  Just choose your date using the drop down calendar and alter the time to suit your post.

Social Media, Social Media Scheduling Social Media tips

Click the nice blue “Schedule” button and your post will go off into the wings to wait quietly for its moment in the spotlight.

You can schedule quite a few posts using this method. I’ve done 25 at one sitting without a problem but it does seem to work only on pages, not on the main timeline.

I hope you found this helpful but if you still feel uncomfortable with scheduling to Facebook, or just don’t have the time or patience to post regularly, then please get in touch with me here and I’d be happy to help.

Successful Project Planning: Five Key Features

Project planning successful projects project support project support

Project Planning involves managing a number of interconnected elements, ensuring all the strands fit together into a seamless whole and result in the outcome you were intending.  Although it might seem complicated to manage the many elements of a project, if you keep these five things in mind you will be well on the way to a successful project that comes in on, or below, budget.  And as a Yorkshire Gal, bringing things in under budget is always my preferred option.

Flexibility

Have a plan, but don’t treat the plan as though it is a fixed thing.  Most plans tend not to survive contact with the enemy and the key to bringing in a project to time and budget is flexibility.  Treat your plan like a framework.  Move things about within it so that time and resources, including human resources, are used to best advantage.

Dealing with Roadblocks

If you come to a road block in your project planning it is worth taking some time to step away, think things through, and consider re-jigging the plan before you press on.  Sometimes you will decide that pressing on is the right thing to do, particularly if there is no way to get around the road block. However, before you decide to press on, are you sure there is no way around that road block?  An old boss of mine used to tell me, “If you come to a wall, walk along a bit.  You might find you can go around it, rather than forcing your way through it.”  Sometimes, brainstorming some ideas with your team, or just leaving the problem for a few hours, can result in an innovative solution coming to you which will allow you to go around rather than pushing on through and is often a better solution than the original one.

Wiggle Room

When planning a project of any kind, remember to take account of contingencies and build in some wiggle room for delays and problems.  Wiggle room allows you to deliver problem projects bang on target, and routine projects early.  And what client doesn’t love, and provide glowing testimonials about, companies who deliver well within the timescale?

Blast Off

Remember:  “Never launch into a project with aggressive randomness.  Always take time to examine the project parameters first.”  This is a direct quote from a tutor I studied with a good few years ago.  It made me laugh then and it makes me laugh now.

How many times have you had an idea and then set off to implement it, without examining what will be needed?  For example:  you get up one morning, look at the bathroom ceiling and decide it needs painting.  You rush off to the DIY shop and buy paint.  When you get home and go into the garage to get the painting tools you find five litres of white emulsion you forgot you had bought, a broken roller tray, brushes with clumped together bristles and a rather sad, bald looking roller.  So, you trot off to the DIY shop again.  You buy a roller sleeve but decide to save money by not buying the cage and handle because you already have that.  You get some brushes and the roller tray and return the white paint from that morning.  When you get home the roller doesn’t fit the handle and you have to go back to get a new handle after all.  One initial trip to the garage to check on stocks and equipment, and perhaps a decision to take the roller handle with you to the shop, would have saved petrol, time, frustration and money.

Cost Control

Cost control is always a critical part of project planning and it can spiral out of control if it’s not managed.  DIY projects tend to be particularly prone to costing way more than you expect and taking twice as long as you expected.  This is because things always go wrong when we do things which we are not experienced in, or qualified to carry out.

Sometimes, it is cheaper and easier to outsource tasks.  Often it takes less time for an experienced person to complete tasks.  They will have the ability to apply tips and tricks learned over a number of years.  I’m not that good at DIY projects.  I am, however, brilliant at administration projects with a lot of experience of project planning and a number of tips and tricks in my arsenal that can save my clients time.  Here you can read about just one of the projects I’ve successfully completed for clients.

If you have an admin project you are looking to complete and you want it to come in to time, and budget, why not get in touch with me.  I can take on projects of all sizes from getting individual inboxes under control to the creation of processes and procedures ready for a small business to be scaled.